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Right of withdrawal

Consumers have the right to return the item under the conditions listed below.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.


Cancellation Policy:

Right of withdrawal
You have the right to revoke the contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us, AUTEL-TECH.de, Ricardo Neumayer, Otto-Hahn-Str. 10, 85221 Dachau, Tel.: +49 (0) 89 / 371 571 93, Fax: +49 (0) 89 / 371 571 99, E-Mail: sales@auteltech.de, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from the contract. You can use the model withdrawal form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke the contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us).We will reimburse you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of the return shipment.


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Download the sample revocation form (PDF)

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